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Team Performance Management (TPM)
Asset Record Checks
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TPM brings together seven work activity types. Asset record checking (configuration items (CI's) in a configuration management database (CMDB)) is one of the seven.
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This is because the accuracy of an IT asset's location and ownership, particularly of a user workstation, is a significant contributor to the health of a CMDB. In TPM, when an IT support call is taken, the IT asset can be identified as having been checked.
If asset record checking is a requirement of your job, the proportion of assets checked to the volume of tickets you raise is a performance measure available to managers. For your team, it is one of TPM's Key Performance Indicators (KPI).
Preparation for use
My Activity
Progression Notes
Team Together
"Take Time out"
Team Support
Inductee Management
Improvement Ideas
Improvement Tickets
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