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Community of Practice

The Focus Framework for Flow Management is an Open Standard*

 Why join? 

Activity Prioritisation (AP) guides attentive support. Contribution Recognition engages everyone in their best work, together as a team. Flow metrics provide a wealth of insight and manageability.

If you are a team practitioner who has an interest in support services, whether in IT, across the enterprise, or in business customer services, we hope you will join the community of practice to learn all about it.

| Video guides, together with the Flow Management catalogue, cover all FM practices.

Other benefits include:

  • Inclusive explanation of Flow Management.

  • Tool-specific body of knowledge (BOK) built over time.

  • Learn Progression Point Prioritisation to make the ITIL approach
    work as well as possible. 

  • Forum support, including support from Opimise.

  • 10% off voucher for our High Performance Principles course.

  • Flow Management Verification - proof of your operational maturity is an asset. If self-developing the practices, credit the extent and quality of your implementation compared to the Focus Framework standard.

  • Free licensing of Patent Pending methods (for non-commercial development and use - required in the USA).

  • eBooks as they become available.

* In accordance with our terms and conditions, while the community is generally open to all, certain categories of organisation who would be partners of Opimise, their representatives and independent consultants, must join the community through a partner channel.
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