Team Performance Management
A Cherwell (acquired by Ivanti) mApp
With use of support service activity monitors presenting current operational issues or concerns, plus engaging process improvements, Team Performance Management (TPM) makes it easy to achieve agility:
Help and support for support teams, when it's needed.
Teamwork and collaboration.
Healthy levels of work activity.
Ideal support for inductees.
Continual improvement, through removal of time "waste", finely tuned Knowledge Management, identification of training needs and tight integration with Problem Management, plus exposure of supplier service issues (SIAM) and business relationship (BRM) needs.