Team Performance Management

A Cherwell (acquired by Ivanti) mApp
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With use of support service activity monitors presenting current operational issues or concerns, plus engaging process improvements, Team Performance Management (TPM) makes it easy to achieve agility: 
  • Help and support for support teams, when it's needed.
  • Teamwork and collaboration.
  • Healthy levels of work activity.
  • Ideal support for inductees.
  • Continual improvement, through removal of time "waste", finely tuned Knowledge Management, identification of training needs and tight integration with Problem Management, plus exposure of supplier service issues (SIAM) and business relationship (BRM) needs.
With more besides, including ease of organisation and team planning, plus groundbreaking KPI's, TPM elevates success across nine ITIL practices.
Simplicity: The Insight edition need only be installed to gain considerable metric-oriented benefits for managers. In this zero configuration, there is no transition work required. Managers simply refer to TPM Dashboards providing operational insight. Optional functionality can then be adopted easily, at whatever pace you choose, separately per team.
Insight's Take OFF "uplift" (its feature-set) is 108.
Watch a video explaining Insight's 12 benefits:
White Paper: Flow metrics enable key capabilities and benefits in TPM. Understand why they are needed and why they can be transformational for any organisation. Read the paper here.

Patent Pending: Some TPM methods are Patent Pending, covering pulse (progression) notes, time out notes, improvement item integration and inductee support.

Compatibility: Team Performance Management is available for all versions of Cherwell.

Other Work Tools: Please get in touch to discuss compatibility.
To arrange a demo...