Team Performance Management
Stay Close for worry-free work-from-anywhere (office included)
In busy service teams, performance matters. TPM Insight is a FREE service tool extension that engages exemplary performance, collective teamwork, continual improvement and welfare support. 9 operational issues removed; 7 value streams optimised. Just "install & go.
The complete picture of an IT support person's day has always been "locked-up" in ticket journals. TPM surfaces this information to generate more than a dozen Flow Metrics. Flow Metrics provide extensive actionable insight.
Flow Metrics put everyone "in the know". TPM provides you with the following benefits:
* Exception Management * Duty of Care * Performance * Flow
* Extensive Continual Improvement planning
* Track increase in flow * Track financial savings
* Attendance knowledge * Objective Performance Management
* Collaboration & Teamwork * Inductee support
* Close asset management
* Performance metric accuracy
Key feature: Team Together. We all recognise the importance of collaboration and teamwork, especially amongst remote teams. This optional feature provides experienced team members with key flow insight that TPM surfaces for managers. Particularly beneficial for the support and naturalisation of new team members, it means that when individuals get stuck, managers can rely on their team to help one-another, needing step-in only when necessary. Integrate with your Instant Messaging tool to deliver alerts whenever your team need help, ensuring every collaboration happens fast.
"Achieve & avoid"
Not only does TPM put everyone in the know, teams become driven to "achieve and avoid". Both are operational necessities, explained in our White Paper and ITSM Tools article. Then, by introducing a new type of journal - Progression Notes* - detail is captured explaining task difficulties and all other things that cause team activity to slow-down, drawing in help from one-another and informing continual improvement initiatives that are organised in TPM's integrated Improvement Register.
Is TPM a good fit for your organisation?
TPM is suited to busy service teams of any size, with gain increasing with team size. Organisations who adopt TPM will recognise how good service delivery is related to flow of activity, collective effort, procedural improvement and metrics that actually guide decisions - truly actionable insight. If your teams are "work-from-anywhere", then even better.
For more information and to explore how easy it is, please get in touch
* Use of Progression Notes with activity monitors is Patent Pending