"High functioning service teams can arise only when guided efficiently by their work management tool(s)".
Opimise began to take shape in 2014, in response to its founder, David Stewart, taking a position involving Cherwell utilisation. Until this point, David had observed over many years the many areas where IT support teams struggle. It was always the same, in 10 organisations across 15 years experience.
Quickly realising that modern digital tools can overcome all operational issues, this eye-opener sparked three years focused operating model development, benefitting from further first-hand observation during service and team management roles.
With the model sufficiently mature, Opimise became a Cherwell Technology Alliance Partner in 2019, allowing work to begin on bringing "Take OFF" apps to life.
The first, TPM Insight, was introduced for the Cherwell platform in 2021.
By introducing innovative solutions that make a big difference to experiences across the enterprise, we aim not only to bring service tools onto the digital transformation centre stage but more-so, for our support service framework (Take OFF) to become the de-facto approach for organisations seeking optimal ways of working.