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DIY? Or... 

Meet the FM Standard?

Flow Management's Focus Framework is an open standard. Opimise can help in many ways though...
In some service management software tools, Flow Management functionality can be self-developed. We facilitate this by sharing the Focus Framework because our aim is to improve support services as widely as possible. You might choose to involve us however, for various reasons:

Generally
  • Our apps meet the Flow Management standard, of being "TOFT verified".
  • As FM grows in popularity, unverified DIY implementations might lack credibility as an operational, business, and recruitment asset.
  • TOFT verification criteria is not shared with the FM community
  • We provide comprehensive baseline audits reporting on the imperative for Flow Management and against which the extent of improvement can be gauged.
  • We specialise in managing the divisional and organisational change, for a naturalised transition.
  • We specialise in Standard Operating Procedure team manuals which should underpin the change, optionally expanded to cover all policy, process, and procedure considerations for a team, not only those surrounding FM.
     
Activity Prioritisation
  • AP includes much more than just appropriate sequencing of activity. Mostly optional, 27 features are specified in the complete standard, plus 12 Status Flow Metrics for operational insight.
  • Our BoK includes over thirty standard and non-standard lifecycle statuses to choose from depending on the nature of your support organisation. 21 are universal. For timeliness, a full set is important.
  • We provide advice for the many interactions that AP has with other TOFT practices, including Advanced AP and Perfect Prioritisation, to establish the ideal service system for your organisation.
  • AP is patent pending in the USA, requiring a license for commercial use (licensing is free for internal development and use, upon request).
     
Contribution Recognition & Team Performance Management (TPM)
125 features are specified in the standard, plus 14 Activity Flow Metrics.
 
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