General reasons to meet the standard

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• An organisation is certified for Flow in Support.

• Flow Management apps and Opimise configured tools are "Flow Verified".

• We specialise in managing the divisional and organisational "change"(enhancement).

• We specialise in comprehensive Standard Operating Procedure team manuals.
   

Activity Prioritisation - Flow Management

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• The AP standard includes much more than just status configuration. 45 features are specified in the complete standard, plus 12 Status Flow Metrics for operational insight.

• Our BoK includes three dozen standard and non-standard ticket lifecycle statuses to choose from depending on the nature of your support organisation. 12 are standard - universal and required for AP to work. For timeliness, a full set is important.

• We provide explanation and advice for the many interactions that AP has with other FM capabilities, to establish the ideal service system for your organisation.
   

Contribution Recognition - Team Performance Management (TPM)

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​125 features are specified in the standard, plus 14 Activity Flow Metrics.

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