In some service management software tools, Flow Management functionality can be self-developed. We facilitate this by sharing the Focus Framework because our aim is to improve support services as widely as possible. You might choose to involve us however, for various reasons:

Generally

​

• Our apps meet the Flow Management standard, of being "Flow verified".

• Unverified DIY implementations might lack credibility as an operational, business, and recruitment asset.

• Flow verification criteria is not shared with the FM community. 

• We provide comprehensive baseline audits reporting on the imperative for Flow Management and against which the extent of improvement can be gauged.

• We specialise in managing the divisional and organisational change, for a naturalised transition.

• We specialise in Standard Operating Procedure team manuals which should underpin the change, optionally expanded to cover all policy, process, and procedure considerations for a team, not only those surrounding Flow Management.
   

Activity Prioritisation

​

• AP includes much more than just appropriate sequencing of activity. 30 features are specified in the complete standard, plus 12 Status Flow Metrics for operational insight.

• Our BoK includes over thirty standard and non-standard lifecycle statuses to choose from depending on the nature of your support organisation. 21 are universal. For timeliness, a full set is important.

• We provide advice for the many interactions that AP has with other TOFT practices, including Advanced AP and Perfect Prioritisation, to establish the ideal service system for your organisation.

• AP is patent pending in the USA, requiring a license for commercial use (licensing is free for internal development and use, upon request).
   

Contribution Recognition & Team Performance Management (TPM)

​

​125 features are specified in the standard, plus 14 Activity Flow Metrics.

​