top of page
Grid
3-Step Reform
​​
Delivered by Opimise partners for any service tool, one or two step Reform introduces timeliness. With 3-Step Reform, teamwork and performance is transformed too, for support that's also reliable.
 
Each is a primary Flow Management capability:
 
  1. Activity Prioritisation
  2. Pinpoint Expectations Management
  3. Advanced AP with Contribution Recognition.
A SOFF-aligned support audit uncovers nine operational shortcomings that exist in all organisations, so you can be sure the imperative exists.

Standard Operating Procedure (SOP) manuals
From Service Desk to Network and Security teams, SOP manuals are essential. Working closely with team members, managers, and IT governance, we bring together your applicable policies, processes, practices, and general procedures, aligned to the 20 good practice principles that underpin the only framework that's dedicated to the needs of support - the Support Ops Focus Framework (SOFF), and its Flow Management standard, which we own and maintain.
 
Audit
| No matter where you are in the world, our assistance is available remotely.
Tool Advisory
Gap Analysis

For your current tool, we can provide a report setting-out which Flow Management capabilities can be implemented, to what extent, and what's involved.

​

ITSM Tool Replacement

We can help you to decide which FM capabilities are important for you, and which tools are capable of supporting them.

​

Service Portal Purposing for AI

High portal channel use is highly advantageous for support staff and service customers alike (read why). If this is your objective, which it needs to be if your service strategy includes AI provisioning, we target over 95% uptake, achievable in any service tool with two base improvements.

Digtal Desk
bottom of page