Service Desk Value Streams

What are Value Streams?

Value streams follow customer demand through to outcomes that the customer wants. The aim is of course to deliver as much value as possible. Quality from start to finish is key.

Service Desk customers - who are they?

There are two Service Desk customers.

  1. Support service recipients.

  2. The employing business. The employing business will always want quality outcomes that benefit the business, its employees, external customers and other stakeholders.

What does Opimise identify as 12 Service Desk value streams?

Set out below, Take OFF optimises 11 of the 12.