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Showcase Customer & Employee Experience: Verify your TOFT Implementation

Through TOFT practices, particularly Activity Prioritisation, teams are enabled to deliver on their purpose of reliably meeting needs and expectations, for the benefit of customers and service team employees alike - a capability to be made the most of.

If you are developing TOFT yourself, by joining the community of practice, one of the benefits is that your implementation can be assessed against our Focus Framework standard.

For example, 125 features comprise our TPM Insight (Team Performance Management) app. Your implementation is scored by comparison to a full set of features.

Managed Service Providers

For managed service providers, practice verification might be a marketing asset.


For any organisation

For any organisation, verification might be a recruitment asset, to attract talent.

For more information, please get in touch.

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