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Stand-out a mile to win every Managed Service bid...
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as the only company able to meet customer needs and expectations reliably, saving clients a lot of money.

The enabling capabilities fill gaps in support's basic ITIL processes. The biggest challenge Experience Management faces - slow, unresponsive, and failed IT Support - is overcome. 
 
Key facts: 
 
  • Citing its simplicity, almost all research participants believe Activity Prioritisation and its complement, Contribution Recognition (together, Flow Management), will become a "must-have" requirement when switching ITSM tool or service provider.
     
  • Current ITSM trends (hype) are AI and Experience Management, but in both, a big difference to outcomes is hard to achieve. By contrast, Flow Management is complete transformation of an IT organisation's foundation (support) that is easy to achieve. Better still, it brings much greater success to both AI and XM, so is positioned to become their foundation too.

To get a good impression of the unique selling proposition (USP), please firstly flick through this marketing illustration:
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Then, to understand how Flow Management works together with various implementation and consultancy options, please follow links on the guide. Included is an infographic intended to lead into ServiceNow business >>

To understand Contribution Recognition, please arrange a time with me for the demo.
 

Important note: Full recognition of its strengths requires intimate knowledge of IT support. If you think there is "something in it", please consider forwarding this page to your support specialists.
 

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​USP's are:

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For Client Acquisition:

  • Industry-leading managed support - reliable, timely, attentive service with substantial saving for client and provider alike - tap to see savings.
    For an idea of how it might be marketed, please see the above illustration.

  • If you have a ServiceNow practice, Flow Management is positioned to be a foundational driver for switching to ServiceNow.

  • ServiceNow consulting ROI for ITSM, ESM & CSM improvement projects.

  • Flow Management will be developed for Ivanti & Jira too.
     

Value-add for Existing Clients:

  • Transition managed support clients mid-contract to optimal service delivery - ensure contract renewal.

  • Help convert "red & amber support" to "green" & prevent it ever slipping back.
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Additional marketing considerations:

  • By using our apps, you will be "Flow Verified" in meeting the FM standard.

  • High Performance Principles certification may be attained, achieved by passing our Focus Framework course:
    "Every team member is certified in the Focus Framework - IT Support High Performance Principles".

  • For managed service contracts that do not use ServiceNow, a basic form of Flow Management provides much of the benefits. Additionally, advanced operating procedures aligned to the twenty high performance principles can be developed, assisted by Opimise if required.

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Patent pending in the USA and to be developed by Opimise, I am initially looking to work with one or more managed service business that has a strong ServiceNow base. If you would like to explore it with me, my contact details are:

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David Stewart

david@opimise.com​

(0044) 7767 778 175

Book a 45-minute Teams chat or presentation

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Thank you again.

​

David

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