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keen, lean

service team

In ITSM best practice, 21 operational issues harm IT support.
TOFT is a modern service system.
It removes them all. 

Articles written for SupportWorld, to your Inbox weekly

Better practice. Better experiences.
Understand activity prioritisation: 1-minute read
Key to any improvement plan, AP is the foundation of TOFT and its broader practice, Perfect Prioritisation.
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Understand tool-based practices for the optimisation of IT support
audio eBook introduction to TOFT, plus FREE microlearning course.
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Provide teams with essential learning: "High Performance Principles"
with audio, rapidly understand how to excel in IT support, even without TOFT practices. FREE micro-course.
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Get "TPM Insight": the extension for Cherwell
5 of 12 primary TOFT practices packaged as an app for Cherwell: Just "Install & Go".
Or, read the brief TOFT overview
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