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Model Posing



So we developed a framework of capabilities to firm it up.

Eliminate weak service. Adopt Flow Management.

If reliable support is your goal, whether in IT or across the enterprise, find success with

IT Support  Flow Managemen

Support is your main “experience arena”. Timeliness makes it good.
Activity Prioritisation schedules timeliness. Teamwork brings reliability.

That's transformation's math.
Better Experiences need Better Practices.

  Does your support flow?  


 Available for ServiceNow, Flow Management (FM) is a modern way-of-working (wOw). 

 A complete service system streamlining support across team & enterprise silos. 

  By filling a dozen standard practice gaps, it shapes the future of support.  
AI & Automation can only assist


  Join the Community of Practice to learn all about it, but first...  

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Understand why frequently slow service is normal. Plus, Activity Prioritisation explained (2 mins).
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Read why IT Experience Management (ITXM) needs Flow Management (4 mins).

Join the Community of Practice to learn how to introduce Activity Prioritisation (AP), how it works with Contribution Recognition to break-down silos and engage teams in their best work, understand all Flow Management (FM) practices, plus gain access to other resources including:

1. "Sub-optimal practice" - learn how standard practice (ITIL) for ticket management can be made to work well (if your ITSM tool does not support FM);

2. "Strategic objective for experience #2" - learn how to move easily from phone channel reliance to become a Digital Channel Service Desk, and the many reasons for doing so.

The future of human-centric support is here.
Let's shape yours together.

  See how it works - say good-bye to a badly managed backlog. Hello reliable, timely service.

  Reduce the Experience Gap without FM practices - have your teams learn FM's 20 good practice principles.  

  Flow Management DIY? Verify against the Focus Framework.  

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21 Operational Issues harm IT support. Get the background...

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