Click for the article: In this well received article written for itsm.tools, I discuss what's wrong with IT support, what's needed to improve the situation, other difficulties faced by support teams and why improving here should be central to digital transformation efforts enterprise-wide.

Originally posted on LinkedIn: https://www.linkedin.com/pulse/remote-working-game-changer-david-stewart/ This article discusses why I think service team managers would usually have concern if their teams were to be substantially home-based forevermore. Following this train of thought, it then questions whether the pandemic's forced workplace adjustment has triggered what will be a seismic change for IT because Enterprise Service Management projects now need sharp focus, not o