Why get SOFF certified and join the community? 

Activity Prioritisation (AP) guides attentive support. Contribution Recognition engages everyone in their best work, together as a team. Flow metrics provide a wealth of insight and manageability. Together, they form the Focus Framework's two practices: Support Lifecycle Management and Team Performance Management.
 

If you are a practitioner who has an interest in support services, whether in IT, across the enterprise, or in business customer services, we hope you will complete the course and join the FM community to learn all about it.

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| The Flow Management catalogue covers all FM capabilities.

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Other benefits include:
 

• Tool-specific body of knowledge (BoK) built over time.

• Learn AP's basic form for the ITIL approach to work as well as possible
  in any service tool.

• Forum support, including support from Opimise.

• 10% off voucher for our IT Support High Performance Principles course.

• Flow Verification - proof of your operational maturity is an asset. If self-developing the capabilities, credit the extent and quality of your implementation compared to the Focus Framework standard.

• Free licensing of Patent Pending methods (for non-commercial development and use - required in the USA).

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To join the community, complete our 60-minute SOFF Foundation course.