Here's my thoughts on the principles that should be considered when developing an IT support service strategy for larger organisations.. 1. An IT support service must be valued.
Support functions are the bedrock of IT and perception held of it. To be well regarded, a service provider must provide recognisable value through an efficient, effective Service Desk. This can be achieved through the remaining 6 principles... 2. Mentorship is vital.
A Service Desk manager or team lea