Maximum Foundational Value
Service tool utilisation is the realisation of "foundational value" for ITSM.
Through process re-engineering, automation, self-service and systems integration, it is the difference between struggling and optimised. The difference between weak and great customer and employee experiences.
TOFT practices bring forward uplift and optimisation for thirteen support-related ITIL practices, through service tool utilisation. Then, having cut-through support service complexity, your teams can more easily maximise value delivery in everything else they're tasked to do.