Service tool utilisation is the realisation of "foundational value" for ITSM.

 

Through process re-engineering, automation, self-service and systems integration, it is the difference between struggling and optimised. The difference between weak and great customer and employee experiences.

​

TOFT practices bring forward uplift and optimisation for thirteen support-related ITIL practices, through service tool utilisation. Then, having cut-through support service complexity, your teams can more easily maximise value delivery in everything else they're tasked to do.