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Method and System for Prioritizing Work Item Activity
USA (USPTO). Patent Pending August 2023.
Work item management software, including for IT and customer services.
A method and system are provided for dynamically prioritizing work activity. In an embodiment, an appropriate progression threshold period is stored for work item lifecycle statuses in work item management software. Each time a work item status is set or changed, the period is used by a computer to schedule further work activity by generating a progression threshold timestamp. When progression threshold timestamps are presented sequentially to users, work activity is closely guided across the entire lifecycle of all work items. The present invention is also an alerting system whereby work items can enter a progression alert state.