If you have already signed-up for this mini-course:
Or to register and watch the 10-minute video explaining implementation steps:

In almost any tool, learn how to easily achieve:

  1. Reliability - timely progression without exception

  2. Removal & reduction of the main constraint - ticket queue silos

  3. Service portal appeal, including purposing for urgent needs

  4. Highly accurate, high performing Resolution SLA.


Then, in advanced SPS:

  1. Timeliness optimisation

  2. Continually communicated expectations of when progression will happen

  3. Bottleneck monitoring for flow management

  4. SLA Breach Prevention.