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If you have previously registered for this course:
TOFT's underpinning practice, Activity Prioritisation, is explained here.
Then join the TOFT community of practice and watch the 10-minute video on how to implement advanced activity prioritisation - Perfect Prioritisation:
In almost any tool, learn how to easily achieve:
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Reliability - timely progression without exception
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Removal & reduction of the main constraint - ticket queue silos
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Service portal appeal, including purposing for urgent needs
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Highly accurate, high performing Resolution SLA.
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Then, in advanced SPS:
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Timeliness optimisation
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Continually communicated expectations of when progression will happen
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Bottleneck monitoring for flow management​
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SLA Breach Prevention.
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