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If you have previously registered for this course:
TOFT's underpinning practice, Activity Prioritisation, is explained here.
Then join the TOFT community of practice and watch the 10-minute video on how to implement advanced activity prioritisation - Perfect Prioritisation:
Optimise Support with Perfect Prioritisation & Collective Teamwork

In almost any tool, learn how to easily achieve:

  1. Reliability - timely progression without exception

  2. Removal & reduction of the main constraint - ticket queue silos

  3. Service portal appeal, including purposing for urgent needs

  4. Highly accurate, high performing Resolution SLA.

Form

Then, in advanced SPS:

  1. Timeliness optimisation

  2. Continually communicated expectations of when progression will happen

  3. Bottleneck monitoring for flow management​

  4. SLA Breach Prevention.

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