Optimal Support Team Practices
What better reason to switch Service Provider?
What better reason to switch Service Tool?
Proposal & Business Case
"I often work with 'failing' IT services; they'd love this" - David Barrow, ITIL 4 Master,
AXELOS contributor, & author of the paperback "Co-creating Value in Organizations with ITIL 4"
For over 30-years, standard ticket management practices have remained unchanged. Yet, IT support teams still struggle to stay on top of workload. Provision is often too slow, or remains incomplete. Service experiences are extensively harmed.
When technology positions us in a world where anything is possible, surely there has to be a better way, one in which teams are enabled to work effectively?
In 2016, I set out to answer this question. A year later, I concluded that there is, indeed, a far better way.
Since then, the methodology has been developed into a comprehensive, coherent framework of more than a dozen "infill" practices that centre on just two small and natural procedural adjustments to how teams already work.
With an illustrative year 1 ROI of 300% per ServiceNow Implementation account won and 700% per Managed Service Desk account, a client's support service that is founded on Activity Prioritisation (Patent Pending) and Contribution Recognition takes teams, managers, and service to previously inconceivable heights - the ideal asset to lead client acquisition.
Positive prospects are confirmed by research. All surveyed ITSM experts expect the practices will be in demand, with over a half believing that they will be essential for larger organisations - "must have" capabilities when choosing an ITSM tool.
During a period of exclusivity, all organisations in the USA requiring a ServiceNow partner for implementation must use you if wanting to include Flow Management capabilities in their change. Our marketing, alongside your own, will bring more clients your way.
To consider my proposal for us to work together in bringing Flow Management's "operating procedure" apps to market, the following media explain the problem, the solution, and the commercial angle for a managed service provider. For full understanding, they should be considered by an IT support expert:
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Watch this video to quickly understand the problem and main solution (3-mins).
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Read why the current IT Experience Management movement needs Flow Management (4-mins - White Paper).
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Take a view on this MSP / Managed Service Desk marketing illustration (2-mins).
Please share this page with whomever it may concern. If of interest, I look forward to meeting with you to discuss the business plan. Together, let's reform IT and Enterprise Support services.
Thank you and with kindest regards,
David Stewart