Take OFF removes them all 

​Workload silos: every ticket queue owned by an individual is a point of inefficiency that can sometimes cause slow service or failure to provide service at all.
 

Lack of collaboration and teamwork.
 

Weak motivation and unsteady performance.
 

Activity prioritisation - the question of "what next?"
 

Backlog control and ticket abandonment.
 

Premature ticket closure.
 

"Operational Problems" (procedural weaknesses) are not identified and removed.
 

Weak manageability due to rudimentary metrics.
 

Weak quality control: non-standardisation.
 

Time-based SLA's are measured so inaccurately that they are statistically invalid, and consequently...
 

SLA performance is weak.
 

Customer updates are sometimes not seen.
 

Missed appointments.
 

Ticket progression is not always journaled.
 

IT lacks accountability in the service provided.
 

IT lacks accountability in the value it delivers.
 

Support for service inductees.
 

Ticket assignment mistakes made by inductees.
 

Unfocused employee reviews that serve little purpose.